Warranty Policy

Warranty Policy – High Life Furniture

Trade Name: High Life Furniture

At High Life Furniture, we are committed to delivering high-quality products and providing a warranty that covers manufacturing defects under the following terms and conditions.

✅ Warranty Coverage

The warranty covers manufacturing defects, including:

• Structural defects in wooden or metal frames

• Defects in internal joints or welds

• Manufacturing defects that affect the product's functionality or structural integrity

⏳ Warranty Period

• Wooden frames: 2 years

• Metal frames: 2 years

• Upholstery (fabric, leather, and cushioning): 1 year

The warranty period begins on the date the customer receives the product.

❌ Warranty Exclusions

The warranty does not cover:

• Damage caused by misuse or improper handling

• Scratches, normal wear and tear, or natural fading over time

• Damage resulting from direct exposure to sunlight, excessive heat, or moisture

• Damage caused by the use of inappropriate cleaning products

• Natural variations in materials, colors, or wood grain

• Damage resulting from transportation or installation performed by a third party

🛠️ How to Submit a Warranty Claim

To request warranty service, customers should:

1. Contact us via email or through the Contact Us page.

2. Provide a copy of the purchase invoice.

3. Submit clear photos or a video showing the defect.

Warranty requests will be reviewed, and a response will be provided within 7 business days.

🔧 Warranty Resolution

If the claim is approved, High Life Furniture will, at its discretion:

• Repair the product at no additional cost, or

• Replace the product if it cannot be repaired.

⚠️ Warranty Limitations

• This warranty is valid only within the Arab Republic of Egypt.

• High Life Furniture's liability is limited exclusively to the repair or replacement of the product covered by this warranty.

At High Life Furniture, we stand behind the quality of our products and are committed to ensuring our customers' satisfaction.