FAQ

FAQ

Questions about materials and quality

1. What type of wood is used in the furniture?

The type of wood varies depending on the model; some models are made of natural wood and others of high-quality engineered wood. We inform the customer about the material of each piece before confirming the order.

Most fabrics used are practical and easy to clean, and some models are available with stain-resistant fabrics. Cleaning is best done with a damp cloth and a specialized fabric cleaner.

We use foam densities suitable for daily home use. Maintaining the sofa and not overloading it helps it retain its shape for longer.

We try to display the color as accurately as possible, but slight variations may occur due to lighting or mobile screen settings.

This varies by product. Some pieces are locally manufactured, while some materials or accessories may be imported, and details are provided for each model.

Questions about sizes and tailoring

6. Is it possible to customize the size according to the house's space?

Some models can be custom-made to specific sizes, depending on the design and material. Send us the dimensions of the space, and we'll confirm the feasibility of production.

Measure the length and width of the space, determine the locations of doors, windows, and the balcony, and leave adequate space for movement and opening doors.

Yes, for many models, you can choose the fabric color and wood stain from the available catalog.

This is available on some models. Send us a picture or product code and the required part to know the price and availability.

Minor alterations are possible for some products, such as changing the size, color, or fabric type, but the alteration depends on the nature of the design.

Questions about ordering and payment

11. How do I order the product?

Send us a photo or product code, the required size, color, and address, and the sales team will confirm the price and delivery date with you.

Off-the-shelf products may have a different payment system than custom-made products. The down payment amount is determined at the time of order confirmation.

Installment plans vary depending on available offers and payment systems at the time of purchase. Contact us to learn about current systems.

Delivery cost is determined by the governorate, region, and order size, and is clarified before confirming the purchase.

Prices may vary depending on materials, sizes, and offers, so it is preferable to confirm the price at the time of order.

Questions About Delivery and Installation

16. What is the delivery time?

Ready-made products are delivered in a shorter time, while custom-made orders (by size or color) require a preparation time that will be determined upon agreement.

Yes, delivery is available to most governorates, and the cost and duration of delivery vary depending on the location.

Some products include installation, while others do not require it. We will clarify the details before shipping.

Before ordering, you must check the dimensions of the building door, elevator, staircase, and apartment door, especially for large items.

Lifting can be done via stairs or a furniture hoist, depending on the nature of the location, and there may be an additional cost.

Questions about warranty and replacement

21. Is there a warranty on the furniture?

Warranty varies by product type and covers manufacturing defects only. It does not cover misuse, water damage, or improper transport.

Exchanges and returns are subject to the store's policy and the product's condition. Products manufactured with custom sizes or colors usually cannot be returned after production.

Contact customer service immediately upon receipt and send clear photos of the issue before using the product, so that the situation can be reviewed and resolved.

Slight variations in wood tones or fabric pattern distribution may occur naturally due to the material's nature and do not affect quality.

Questions about Usage and Care

25. How do I make my furniture last longer?

Avoid direct sunlight and humidity, clean the furniture regularly, and do not use strong cleaning agents or excessive amounts of water.

Use a vacuum cleaner with a soft brush, and clean stains immediately with a clean cloth without vigorous rubbing. Test the cleaner on an inconspicuous area first.

Use a soft, dry or slightly damp cloth, and avoid chlorine and strong detergents.

It is preferable to choose practical, relatively dark fabrics that are easy to clean and resistant to scratches and stains.

Yes, but it's preferable to choose a model with a strong material and suitable foam if the use is daily and intensive.

Light colors give a sense of spaciousness, while dark colors are more practical for daily use. The choice depends on the room's size, lighting, and style of use.

Questions to help the customer before buying

31. How do I choose the right size living room set?

Choose a size that leaves room for movement and doesn't completely fill the room. It is preferable to leave a passage of at least 70 to 90 cm in main areas.

A sectional sofa is suitable for practical and family spaces, while a sofa and armchair set offers more flexibility in arranging the pieces.

Choose a color that complements the floor and walls, and use throw pillows and curtains to add accent colors without changing the main furniture.

Yes, light colors, elevated legs, and simple designs make the space look larger.

Product image or code, size, color, governorate, floor, and whether there is an elevator or not.