Payment and Delivery Policy

Payment and Delivery Policy

Payment & Delivery Policy – High Life Furniture

At High Life Furniture, we are committed to providing a seamless shopping experience through clear and transparent payment and delivery policies while maintaining the highest standards of quality and product safety.

Payment Policy

  • Orders are confirmed upon payment of a minimum 35% deposit of the product price displayed on the website.

  • At least 70% of the total order value must be paid before shipment.

  • The remaining 30% balance may be paid before receiving the order.

  • We offer multiple payment methods, including:

    • Cash payment

    • Electronic payment

    • Installment plans, subject to available offers

  • The deposit can also be paid at any of our showrooms.

  • For installment purchases, customers are subject to the terms and conditions of the financing provider. High Life Furniture is not responsible for agreements made with third-party financing companies.

  • Any additional delivery or installation fees (if applicable) will be agreed upon in advance and are the customer's responsibility.

  • If the customer delays receiving the order, a storage fee of 1% of the total order value per day will be charged until the deposit amount is exhausted. After that, the company reserves the right to consider the order canceled.

Delivery & Collection Policy

  • Manufacturing time ranges from 15 to 21 business days.

  • Shipping typically takes up to 4 business days.

  • Delivery is available up to the second floor only, provided that safe and suitable access conditions are available.

  • If the delivery location is above the second floor or is difficult to access, the customer must arrange and cover the cost of an external lifting service (crane).

  • The order is considered delivered once it has been unloaded from the delivery vehicle.

  • High Life Furniture is not responsible for any damage resulting from:

    • The use of third-party lifting equipment.

    • Unsuitable or inaccessible delivery locations.

  • We may assist in coordinating lifting services within major cities; however, this assistance does not constitute any legal responsibility or obligation.

Important Notes

  • Customers are required to inspect their products upon delivery and ensure they match the order specifications and are free from visible defects.

  • Acceptance of the product without any remarks constitutes final approval of its condition.

  • Any visible damage must be reported immediately before the delivery team leaves the premises.

  • Rescheduling or postponing the delivery date may result in additional charges, including redelivery or storage fees.

At High Life Furniture, we value your trust and are committed to delivering a smooth, secure, and reliable shopping experience.