Return and Refund Policy

Return and Refund Policy

Return & Refund Policy – High Life Furniture

Trade Name: High Life Furniture

At High Life Furniture, we are committed to providing the best possible shopping experience for our customers. Please review our Return & Refund Policy below.

✅ Return Eligibility

A return request may be accepted only in the following cases:

  • The delivered product differs significantly from the description or images displayed on the website.

  • The customer receives a different color than the one ordered.

  • A completely different product is delivered.

  • The product dimensions differ by more than ±2% from the stated specifications.

  • The product has a manufacturing defect or visible damage upon delivery.

  • Essential parts are missing and cannot be supplied afterward.

⏰ Return Conditions

  • Return requests must be submitted within 14 days of the delivery date.

  • The product must be unused and returned in its original condition.

  • Any shipping-related damage must be reported immediately upon delivery.

💰 Customer-Initiated Returns

If the customer requests a return for reasons not covered by this policy:

  • A 15% administrative fee will be deducted from the total order value.

  • The customer is responsible for all shipping costs, including both the original delivery and the return shipment.

🎨 Custom Orders

For custom-made or customized products (such as changes to color, dimensions, or special specifications):

  • A 35% deduction will be applied to the total order value.

  • The customer is responsible for all shipping costs.

💳 Refund Processing

Refunds for payments made by bank card will be processed within 14 business days after the return request has been approved.

❗ Important Notes

  • Custom-made products cannot be returned unless they are found to have a manufacturing defect.

  • This policy is governed by the applicable Consumer Protection Laws of the Arab Republic of Egypt.

📞 How to Request a Return

To submit a return request, please contact us through any of the following channels:

  • Via the Contact Us page on our website

  • Email: highlife.web123@gmail.com

  • Through WhatsApp or our official social media channels

At High Life Furniture, your satisfaction is our highest priority, and we are committed to making your shopping experience smooth, fair, and hassle-free.